Here at Angel Wood Therapies, your custom and support are highly valued, and I hope that, in turn, reflects within the high level of care, attention and professionalism that I strive to offer all of my clients and learners.
To continue to provide such a service, I do require a 50% booking fee of the total cost of treatments to secure your place and a set amount for workshops and training as a booking fee. This allows me to secure your place, so I don't offer it to anyone else.
My policy on treatment cancellations is that anyone who needs to cancel their treatment within less than 48 hours will lose their booking fee, or if it is cancelled 24 hours or less (including not turning up for the arranged appointment), then the total amount is payable within 7 days of their missed appointment.
My policy on anyone who cancels their place on Workshops or Training with less than 2 weeks notice will lose their booking fee, or if it is cancelled less than 7 days before the workshop or training (including not turning up), then the total amount is payable within 7 days of their missed training/workshop.
Although I do appreciate that unexpected situations can occur, and I empathise that it can be disappointing and frustrating, the reason behind the policy is due to both protecting income and preventing people from making bookings that they are not committed, that I could have offered to others whom I may have turned away and would have liked the appointment/place. As I am sure you can appreciate, to keep my business viable and be able to offer to continue to offer Treatments, Training and Workshops then, unfortunately, the policy is essential and has become a necessity due to the high level of last-minute cancellations and no-shows which has cost up to hundreds of pounds each month, having a massive impact on the ability to provide for my family.
Please note that if outstanding balances are not paid within the stated time, they are liable to incur a late charge of an additional £10 per day from the time the fee is deemed overdue/late.